VirginBroadband 50 Mbps service - check upload speed before ordering

I get broadband Internet from Virgin, was 10 Mbps but I got seduced by the promise of a 5 Mbps upload speed to upgrade to the 50 Mbps service.

Engineer came, replaced old cable model with whizzy new SuperHub, left.

And that’s when all my problems started…

3 problems:

1. engineer didn’t use power supply which came with the hub, just reused the old one (wrong voltage, wrong amps, ran far too hot)
2. Upload speed still less than 1 Mbps.
3. Previously reliable ssh connections time out after approx 2mins

Solutions:

1. They’ve sent me a new hub (apparently this is easier than just sending the power supply)
2. After several phone calls, they tell me that the faster upload speeds haven’t been enabled yet at our local exchange.

And the ssh timeouts, ah, well that deserves a separate blog post…

Rather annoying, the upload speed business. I’d specifically told them that this was the reason I wanted the upgrade… So I’ve downgraded back to 10 MBps until they can supply what they sell…