things I hate: companies who won't let you leave them

Anyone thinking of signing up with Be Internet: be warned, it’s easier to join them than to leave.

I’m currently having a fight with them because they insist the only way you can close an account with them and stop paying them money, is by phoning a telephone number and giving lots of security information including your date of birth.

Not allowed to do it via their own “secure” account system…

Not allowed to do it in writing…

Not allowed to do it by them phoning me on the mobile phone number I’d given them X years ago…

Apparently even after the telephone line is disconnected tomorrow, they still won’t accept that I really, really don’t want their service any more.

This is going to be interesting!